/ CUSTOMER CARE

In the unlikely event that your L'Éclair goods are damaged in transit, please contact us within 2 weeks and we will automatically replace it with a gift of equal or greater value. All we need is a photograph via email of any damaged goods

 

If you need to cancel an order, please contact us immediately on 1300 258 828. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Refund Policy.

/ REFUND POLICY

Please order carefully as we cannot exchange or refund goods due to the perishable nature of the product.

We can only cancel and refund your order if it has not yet been shipped. Once your order has left our warehouse we can no longer process a refund.

Majority of our orders are despatched the day that the order is received. Please contact customer service as soon as possible if you wish to cancel an order.

In the unlikely event that your L'Éclair goods are damaged in transit, please contact us within 2 weeks and we will automatically replace it with a gift of equal or greater value. All we need is a photograph via email of any damaged goods

 

/ PRIVACY & SAFETY

We take the privacy and safety of our customers very seriously.

 

Under no circumstances does L'Éclair share the details of any customer's contact information.

L'Éclair uses eWay as our payment gateway provider, an Australian leader in online payment solutions for many years.

 

To ensure your complete safety, we do not store your credit card details in our database, they are instead stored with eWay.

/ PAYMENT METHODS

- Credit / Debit Cards
- PayPal

SHOP:

OPENING HOURS:

Mon - Fri: 10am - 6pm   ​​
Saturday: Closed
Sunday: Closed

ADDRESS:

PO Box 9080, South Yarra, 3141 Victoria Australia

Copyright © 2020 L'Éclair Pâtisserie Australia - All rights reserved.

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